Privacy policy

Last updated: November 10, 2025

BUSYKITCHENETTE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). BUSYKITCHENETTE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We at Busykitchenette may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  • If you request product customisation, we may also collect the name or text you provide for printing on the product. This information is used solely to fulfil your order and is not shared for other purposes
  • We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) regarding the collection, use, and handling of personal information.

Personal Information Sources

We at Busykitchenette may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Service. If you order a customisable product, we use the information you provide (such as a name or colour preference) to create your personalised item
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. You can opt out of marketing communications at any time by following the unsubscribe link in our emails.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
    We may also use or disclose your information to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), or when required by Australian authorities.

How We Disclose Personal Information

In certain circumstances, BusyKitchenette may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

 

  • With Shopify, vendors and other service providers who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

  • With business and marketing partners to help provide marketing services and advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. These partners will handle your information in accordance with their own privacy policies.

  • With your consent or direction, such as when you authorise us to share your information for shipping purposes, product customisation, or through social media integrations.

  • With our affiliates or within our business group, where applicable.

  • In connection with legal or business requirements, such as in the event of a merger, business sale, or bankruptcy, or to comply with applicable legal obligations (including subpoenas, court orders, or similar requests), to enforce our terms, or to protect our rights and users.

 

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of our website in order to operate and improve the services we offer. Information you submit through our store may be transmitted to and shared with Shopify and certain third parties that may be located in other countries, in order to provide and improve our online store experience.

Shopify may also use personal information collected from your interactions with BusyKitchenette and other Shopify-powered stores to offer enhanced features and analytics. In these cases, Shopify is responsible for how your personal information is processed and for handling any privacy-related requests regarding those uses.

To learn more about how Shopify uses your personal information, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights regarding your personal information through the Shopify Privacy Portal.

BusyKitchenette complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling your personal information.

Third Party Websites and Links

Our Services may include links to websites or online platforms operated by third parties. If you follow these links, please note that BusyKitchenette is not responsible for the privacy, security, or content of those websites. We recommend reviewing the privacy and security policies of any third-party sites you visit.

Information you share on public or semi-public platforms (such as social media or third-party networks) may also become publicly viewable by other users of those platforms. The inclusion of any third-party links on our website does not imply our endorsement of their content, owners, or operators, unless otherwise stated.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us using the details below so we can delete it.

As of the effective date of this Privacy Policy, BusyKitchenette does not knowingly “share” or “sell” personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

We take reasonable steps to protect your personal information and maintain its security. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection of your data.

You should avoid sending sensitive or confidential information through unsecure channels (such as email or social media).

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy — including maintaining your account, providing our Services, complying with legal obligations, resolving disputes, and enforcing agreements or policies.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may lawfully decline your request as permitted by applicable law.


You may have the following rights:

Right to Access / Know — You can request access to the personal information we hold about you.

Right to Delete — You can request that we delete personal information we maintain about you.

Right to Correct — You can request that we correct any inaccurate or incomplete personal information.

Right of Portability — You can request a copy of your personal information or ask us to transfer it to another party, where technically feasible and permitted by law.

Managing Communication Preferences — You can opt out of receiving promotional or marketing emails from us at any time by using the “unsubscribe” link included in our emails. (Please note that you may still receive non-promotional emails such as order confirmations or account updates.)

You may exercise these rights where available through the Services, or by contacting us directly using the details provided at the end of this policy.

To learn more about how Shopify uses your personal information and any rights you may have under their systems, please visit Shopify’s Privacy Policy.

We will never discriminate against you for exercising your privacy rights. To protect your information, we may need to verify your identity before processing your request. You may also authorise someone else to make a request on your behalf (an “authorised agent”), provided they can show proof of your consent and identity as required by law.

We aim to respond to all valid privacy requests within a reasonable timeframe and in accordance with applicable privacy laws.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. We’ll do our best to address your concerns promptly.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

In Australia, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance:

📧 Email: enquiries@oaic.gov.au

🌐 Website: www.oaic.gov.au

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If your information is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent measures approved by the relevant authorities to ensure your data remains protected

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the “Last Updated” date revised accordingly.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

📧 busykitchenette.store@gmail.com